2-10 Home Buyers Warranty (2-10)
A Simplified Warranty Management Solution
2-10 NewHome Care combines trusted human expertise with custom technology to help builders offer exceptional post-closing customer service, provide peace of mind, and reduce their own administrative burdens.
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Customer Support Is Important
Offer expert post-closing customer support through 2-10 NewHome Care, enhancing your homeowners’ experience and strengthening their connection with your brand.
See How It Works$75 Billion
Estimated cost of poor customer service per year.1
94%
The share of people who say they would avoid a business based on a bad online review.2
99%+
2-10 dispute resolution success rate.3
45,000 Calls
Number of homeowner callbacks we’ve taken on behalf of 2-10 Builder Members in the past year.4
Deliver a Better Post-Closing Experience
2-10 NewHome Care elevates post-closing experiences for builders and homeowners, fostering greater peace of mind and trust through streamlined processes, while reducing administrative burdens.
2-10 NewHome Care Creates Better Experiences
Empowering Builders
- Easy-to-use technology to support your current and future business goals
- Post-closing service that focuses on the specific needs your homeowners haves
- Local industry experts to meet your needs
Enhancing Homeownership
- Live support team of expert warranty administration pros
- Track and report on the status of claims, including contractor dispatch and repair progress, streamlining the request process
- Clear expectations and communication between homeowners, warranty experts, and builders
A Streamlined Solution for Post-Closing Requests
Homeowner:
Smart Intake
Homeowner
Service Request Details
Builder:
Dashboard Activity
Builder:
Service Request List
2-10 NewHome Care Features
Smart Intake
Streamline service request submissions with a mobile-friendly platform that includes dynamic questions to help identify the root cause. Homeowners can upload photos, specify locations, and attach documentation for a seamless experience.
Customizable Workflows
Align the timing of requests, relevant performance standards, and coverage definitions. Tag service requests with customized processes (e.g., deferred, emergency, expired, or excluded), ensuring a process that works for your business.
Communication & Task Management
Seamlessly communicate with homeowners about service requests. Improve your post-closing process with automated rules and easily track progress within your desired timelines.
Dashboard & Reporting
Clearly see the status of requests and which need your attention. Use robust data to make informed decisions, identify opportunities, and improve end-to-end processing time.
NewHome Care Team
2-10 NewHome Care also includes a dedicated warranty administration team to support builders and homeowners throughout the full lifecycle of each warranty request and beyond.
- 30 Expert Warranty Administration Pros
- Local Experts on the Ground
- Dispute Resolution Teams
- Admin Support Team Handling 100,000+ Calls
Tools in Development
Coming Soon!
Personalized Access for Different Team Members
Coming Soon!
Subcontractor Scheduling
Coming Soon!
Service Request History for Easier Auditing
Coming Soon!
Customizable Notifications
Download the NewHome Care Overview Now
Download FlyerA Full Suite of Warranties & Services
In addition to 2-10 NewHome Care, 2-10 offers a full suite of warranties to support your needs.
As the largest and most experienced structural warranty administrator, we’ve seen more and covered more than anyone else. Our size and expertise means more resources to better serve you and your homeowners.
View Programs & ServicesMore Builders Choose 2-10
- Over 6 Million Homes Covered
- 40+ years in the industry
- $300 Million in Structural Claims Paid
- Nationally 1 in 5 New Homes Covered by a 2-10 New Home Warranty
“2-10 has tremendously helped me and the company alleviate warrantable issues.
They are always ready to answer my questions and concerns, which has helped me so much! There is something about the approach they take with the builder and the homeowners that help us organize and effectively answer homeowners. All the 2-10 HBW Representatives that I have spoken to have all been kind and accommodating to all situations we have come across. So far the best experience I have had working with a Warranty Company!”
Faith Sendaydiego
Silvermark Construction Services
Statistics are inclusive of all 2-10 related companies.
Not a 2-10 Builder Member?
Become a 2-10 Builder Member to access 2-10 NewHome Care and enroll your homes in 2-10’s industry-leading New Home Warranty Program.
Start by completing an application that details your home building history. Once approved, you’ll gain access to the Builder Portal, where you can manage and enroll warranty coverage.
Or call 855.523.6417
1
Start Your Membership
Become a 2-10 Builder Member to access the 2-10 New Home Warranty Program.
2
Complete an Application
Provide information about your company and building history.
3
Enroll All Your Homes
Protect your profits on every home you build.
Engineering, soil, and state inspections may be required prior to enrolling a home.
1 https://www.midlandstech.edu/news/true-cost-poor-customer-service-your-business
2 https://www.reviewtrackers.com/reports/online-reviews-survey/
3 Excluding New Jersey 4 2-10 internal data 2023
