2-10 Home Buyers Warranty (2-10)

A Simplified Warranty Management Solution

2-10 NewHome Care combines trusted human expertise with custom technology to help builders offer exceptional post-closing customer service, provide peace of mind, and reduce their own administrative burdens.

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NewHome Care Interface

Customer Support Is Important

Offer expert post-closing customer support through 2-10 NewHome Care, enhancing your homeowners’ experience and strengthening their connection with your brand.

See How It Works

$75 Billion

Estimated cost of poor customer service per year.1

94%

The share of people who say they would avoid a business based on a bad online review.2

99%+

2-10 dispute resolution success rate.3

45,000 Calls

Number of homeowner callbacks we’ve taken on behalf of 2-10 Builder Members in the past year.4

Deliver a Better Post-Closing Experience

2-10 NewHome Care elevates post-closing experiences for builders and homeowners, fostering greater peace of mind and trust through streamlined processes, while reducing administrative burdens.

Happy Couple

2-10 NewHome Care Creates Better Experiences

Contractor

Empowering Builders

  • Easy-to-use technology to support your current and future business goals
  • Post-closing service that focuses on the specific needs your homeowners haves
  • Local industry experts to meet your needs
Couple Moving

Enhancing Homeownership

  • Live support team of expert warranty administration pros
  • Track and report on the status of claims, including contractor dispatch and repair progress, streamlining the request process
  • Clear expectations and communication between homeowners, warranty experts, and builders

Provide Outstanding Post-Closing Support

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Or call 855.523.6417

A Streamlined Solution for Post-Closing Requests

Homeowner:

Smart Intake

Smart Intake Screenshot
Homeowner

Service Request Details

Service Request Details Screenshot
Builder:

Dashboard Activity

Builder Dashboard Screenshot Builder Dashboard Screenshot
Builder:

Service Request List

Service Request List Screenshot

2-10 NewHome Care Features

Smart Intake

Streamline service request submissions with a mobile-friendly platform that includes dynamic questions to help identify the root cause. Homeowners can upload photos, specify locations, and attach documentation for a seamless experience.

Customizable Workflows

Align the timing of requests, relevant performance standards, and coverage definitions. Tag service requests with customized processes (e.g., deferred, emergency, expired, or excluded), ensuring a process that works for your business.

Communication & Task Management

Seamlessly communicate with homeowners about service requests. Improve your post-closing process with automated rules and easily track progress within your desired timelines.

Dashboard & Reporting

Clearly see the status of requests and which need your attention. Use robust data to make informed decisions, identify opportunities, and improve end-to-end processing time.

NewHome Care Team

2-10 NewHome Care also includes a dedicated warranty administration team to support builders and homeowners throughout the full lifecycle of each warranty request and beyond.

  • 30 Expert Warranty Administration Pros
  • Local Experts on the Ground
  • Dispute Resolution Teams
  • Admin Support Team Handling 100,000+ Calls

Tools in Development

Coming Soon!

Personalized Access for Different Team Members

Coming Soon!

Subcontractor Scheduling

Coming Soon!

Service Request History for Easier Auditing

Coming Soon!

Customizable Notifications

Download the NewHome Care Overview Now

Download Flyer

Empower Your Business

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Or call 855.523.6417

A Full Suite of Warranties & Services

In addition to 2-10 NewHome Care, 2-10 offers a full suite of warranties to support your needs.

As the largest and most experienced structural warranty administrator, we’ve seen more and covered more than anyone else. Our size and expertise means more resources to better serve you and your homeowners.

View Programs & Services

More Builders Choose 2-10

  • Over 6 Million Homes Covered
  • 40+ years in the industry
  • $300 Million in Structural Claims Paid
  • Nationally 1 in 5 New Homes Covered by a 2-10 New Home Warranty
“2-10 has tremendously helped me and the company alleviate warrantable issues.

They are always ready to answer my questions and concerns, which has helped me so much! There is something about the approach they take with the builder and the homeowners that help us organize and effectively answer homeowners. All the 2-10 HBW Representatives that I have spoken to have all been kind and accommodating to all situations we have come across. So far the best experience I have had working with a Warranty Company!”

Faith Sendaydiego

Silvermark Construction Services

Not a 2-10 Builder Member?

Become a 2-10 Builder Member to access 2-10 NewHome Care and enroll your homes in 2-10’s industry-leading New Home Warranty Program.

Start by completing an application that details your home building history. Once approved, you’ll gain access to the Builder Portal, where you can manage and enroll warranty coverage.

Or call 855.523.6417

1

Start Your Membership

Become a 2-10 Builder Member to access the 2-10 New Home Warranty Program.

2

Complete an Application

Provide information about your company and building history.

3

Enroll All Your Homes

Protect your profits on every home you build.