Regardless of preference, every Service Request must be submitted to and approved by 2-10 HBW prior to a contractor performing work. To get the best value from your home warranty (Home Service Plan), we recommend using an authorized 2-10 HBW Service Contractor. If you elect to use an outside contractor, you will be responsible for the difference in cost between using your contractor and an authorized 2-10 HBW Service Contractor. You will also need to follow the instructions we provide to ensure that the work remains eligible for coverage (e.g., that work is not performed without prior authorization). For details, please consult your Home Service Plan’s Terms of Service and any additional instructions provided throughout your Service Request.
Learn more about the out-of-network proccess
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