Help Center / FAQs / GAQ LP
A home warranty may cover certain systems like central air conditioning, heating, plumbing, electrical, and water heaters, as well as appliances like refrigerators, stoves, washers, and dryers. For a complete list of what a 2-10 HBW home warranty covers, check out our systems and appliances page.
A Service Fee is a relatively small payment you make to the contractor when you submit a service request. When you choose 2-10 HBW, you’ll typically pay $100 or less to have a contractor service your breakdown. Then, 2-10 HBW covers the remaining covered repair or replacement costs, up to the clearly stated limits in your service contract.
Yes. If the covered system or appliance is in working order when you purchase a 2-10 HBW home warranty (i.e., doesn’t have a pre-existing problem), age doesn’t matter.
You can purchase a home warranty at any time for any house. While many home warranties are purchased by a buyer or a seller of a home during a real estate transaction, a home warranty can be purchased by any homeowner looking to protect their budget.
A home warranty is an annual contract that can help reduce the costs to repair or replace covered systems and appliances that break down from normal wear and tear.
Homeowners insurance covers loss from incidents like fire, storms, or vandalism. The coverages provided by a home warranty and homeowners insurance typically don’t overlap and often complement one another to provide comprehensive protection.
A home warranty (or Home Warranty Service Agreement as we call it) is a powerful budget-protecting service contract for homeowners that can provide coverage for things that homeowners insurance doesn’t.
When a Covered Item breaks down from normal wear and tear, simply log into your Homeowner Portal account, select the system or appliance that needs Service, answer a few questions, and we’ll dispatch an authorized Service Contractor to your home.
2-10 HBW has a network of independent Service Contractors that help facilitate your coverage. Each contractor is required to carry all appropriate licenses and insurance, and is monitored by 2-10 HBW to track customer satisfaction and performance.
You’ll set an appointment with them, and when they arrive, they’ll collect your Service Fee (see your Service Agreement for specific details about your Service Fee).
Once your contractor repairs or replaces the breakdown, the contractor bills 2-10 HBW for covered work (please reference your Service Agreement for coverage details and limits). And you can get back to enjoying home ownership.
