Claim inquiry or escalation

1 Contact information

2 Claim information

3 Submit

Fill out this form to escalate a claim for review by the 2-10 HBW leadership team. Please DO NOT submit escalations for the following reasons.

Contact Information

Your information

First name*

Please provide your first name.

Last name*

Please provide your last name.

Phone number*

Please provide a valid phone number.

Email address*

Please provide valid email address.

2-10 HBW Account Executive

Please select account executive.

Homeowner information

First name*

Please provide homeowner's first name.

Last name*

Please provide homeowner's last name.

Property Address*

Please provide homeowner's property address.

City*

Please provide a valid city.

State*

Please provide a valid state.

ZIP code

Please provide a valid zip code.

Phone number*

Please provide a valid phone number.

Email address

Please provide valid email address.

Claim Information

Service agreement number*

Please provide a valid number.

Work order number*

Please provide a valid number.

Claim reported date*

Please provide a valid date.

Relationship to Claim*

Please select a relationship.

Claim type*

Please provide claim type.

Primary reason for inquiry/escalation*

Choose the option that best fits your situation

Please provide primary reason.

Secondary reason for inquiry/escalation

Optional

Please provide primary reason.

Priority*

Please provide priority.

What else would you like us to know to better assist you?

0 /10000

Please read below before proceeding with your claim escalation.

Do not submit escalations for the following reasons:

Appliances & Parts Delays under 30 days
We are still experiencing delays in our supply chain due to COVID-19. We cannot expedite delivery to the United States.
Sooner Service Requests
You MUST submit Sooner Service Requests through Homeowner Portal. Please log in to Homeowner Portal to submit your request.

Please note: Our contractors are also experiencing high volumes, and we’re setting appointments based on availability.
Requesting a Specific Contractor
Currently, we cannot accommodate requests for specific in-network service providers. 2-10 HBW maintains a network of qualified independent service providers, and will determine and assign a service provider to address your claim.
Invoice Reimbursements under 60 days
We will only prioritize reimbursement escalations 60 days AFTER you submit a reimbursement request.
Reimbursements take up to 60 days to process
Do not escalate reimbursements prior to this, as it may cause delays.
Placing a New Claim
You should submit new claims through Homeowner Portal. Please log in to Homeowner Portal to submit your request.
Canceling a service request
You MUST submit service cancellations through Homeowner Portal. Please log in to Homeowner Portal to submit your request.

Please DO NOT COMPLETE THIS FORM MORE THAN ONCE in 72 hours.

Submitting multiple escalations will not complete your request more quickly—it may instead create significant delays for you. Our system prioritizes the oldest escalations by property. Submitting multiple escalations will continually move your escalations to the back of the queue.

Claim inquiry or escalation

Contact Information

Your information

Homeowner information

Claim Information

Do not submit escalations for the following reasons:

Please DO NOT COMPLETE THIS FORM MORE THAN ONCE in 72 hours.

2-10 HBW

Homeowners

Real Estate Pros

Builders

Service Contractors