What is considered an emergency when placing a Service request?

An emergency request is generally defined as a service issue resulting in: 1) no electricity, gas, water, or toilet functionality to the entire home; 2) a system malfunction that causes ongoing damage to the home; or 3) a condition that immediately endangers health and safety. With emergency requests, we will attempt to initiate service within 24 hours. However, 2-10 HBW cannot guarantee service within a specific period, and you should take reasonable steps to protect yourself and others while waiting for service completion.