When a Covered Item breaks down, waiting on hold for a solution is the last thing you want to do. With the 2-10 HBW Homeowner Portal Service Action Center, you have the power to do more when you need to most while reducing hold times.
- Check statuses
- Upload documents
- Escalate claims
And it’s only available through Homeowner Portal!
So sign in or sign up when something breaks down.
Service Request Tools Let You Do More
These options will become available 24 hours after we send the initial request to the contractor.
Request Status Updates
When you file a claim and a contractor accepts it, you can request its status from the contractor. No more wondering or calling about where it’s at!
Change Service Contractor
Sometimes, you need to request a different Service Contractor, due to scheduling issues, contractor unavailability, or otherwise. The Service Request Tools makes it easier and more efficient to change the Service Contractor when necessary..
Submit Documents
We’ve made it easier for you to submit documents for reimbursement. Whether for pre-approved Out-of-Network Contractor use or our Appliance Replacement Offer, submitting documents is much easier.
Escalate Claims
If your claim hasn’t been addressed within seven days, you can now escalate it directly from Homeowner Portal instead of calling in.
Using Your Own Contractor?
If you elect to use an outside contractor, you will be responsible for the difference in cost between using your contractor and an authorized 2-10 Service Contractor. You will also need to follow the instructions we provide to ensure that the work remains eligible for coverage (e.g., that work is not performed without prior authorization).
Refer to your Home Service Plan for specific coverage details, as certain items and events are not covered.
