For over 40 years, 2-10 Home Buyers Warranty (2-10) has been the industry-leading administrator of new-home warranties. Production builders increasingly rely on 2-10’s warranty document to protect their homeowners, profits, and reputation. Here are four reasons why production builders prefer 2-10.
An Investment in People, Processes, and Technology
For years, 2-10 primarily served mid-sized builders. But we wanted to do even more to pursue our mission of improving the quality of housing and the experience of homeownership. That’s why we turned our focus toward how to better serve production builders.
First, we started by investing in people, hiring experts with broader experiences to enrich the organization. In addition, 2-10 provides decades of combined years of engineering experience, including geotechnical engineers who understand local soil conditions, builder expectations, and the housing market.
Then, this new group of experts collaborated with builders to improve processes. They found that many builders believed the warranty document itself was outdated. Originally, engineers and attorneys wrote the document, and it didn’t always have the end users (homeowners, customer-care teams) in mind. To solve this problem, our team of experts rewrote the documents to address the ever-evolving needs of production builders.
This led to technological improvements, which allowed 2-10 to service the needs of production builders more efficiently and flexibly. And these improvements came just in time—right around when HUD stopped approving warranties.
By investing in people, processes, and technology, 2-10 has been able to provide unmatched service to production builders.
You Build it, We'll back you up.
Learn why 1 in 5 new homes nationwide are covered by a 2-10 HBW Structural Warranty.
Flexible and Customizable Programs
Production builders have unique needs and expectations. For many, one-size-fits-all simply isn’t good enough.
This is why 2-10 is dedicated to providing flexible and customizable programs, especially for production builders. Our team of experts found innovative ways to allow volume builders to leverage 2-10’s economies of scale in ways that benefited them.
The crux of builder trust comes from our industry-leading new-home warranty. However, it’s the capability to customize that lends credence to 2-10’s ability to serve the needs of production builders.
For example, in addition to industry-leading warranty administration, 2-10 offers Front Line Warranty Service, which helps builders provide post-closing customer experiences their clients expect.
2-10 also provides unmatched dispute avoidance and mitigation services. Our team has a success rate of over 99% in helping homeowners and builders resolve disputes before arbitration (excluding New Jersey).
And of course, we can offer builders state-specific warranty terms for structural coverage. For instance, when Texas and Florida enacted new laws regarding their statutes of repose, 2-10 was ready to help builders right away. These are just a few ways 2-10 works to provide programs that fit the needs of production builders.
Offer Outstanding Post-Closing Support
With 2-10's Front Line Warranty Service
Economies of Scale Like No Other Competitor
Currently, 1 in 5 new homes in the United States is enrolled in the 2-10 New Home Warranty Program. We first started by taking on the majority of liability for smaller and mid-sized builders. That meant that we needed to get really good at handling (and helping builders and homeowners address) thousands of disputes year after year.
This experience translates to the needs production builders have. From providing easy-to-understand performance guidelines and top-quality dispute resolution to claims administration services and complimentary marketing materials, production builders can better maximize value through 2-10.
Perhaps most importantly, 2-10’s experience allows us to consult with production builders to address the complex challenges they face. Whether it regards unique soil conditions or the risks surrounding build-to-rent properties, 2-10 has the expertise to give production builders thoughtful consultation.
Commitment to Local Communities
2-10’s commitment to reinvestment goes beyond our company. Our representatives are both available and active in many of the major building metros. That means more quality interaction with the experts production builders have come to expect.
Even better, our representatives give back to their communities. This everyday dedication to improving the quality of housing in our local communities and the experience of homeownership serves as further proof that when you build it, 2-10 backs you up.
No other warranty company is as committed to constant improvement through reinvestment than 2-10. This improvement ultimately benefits production builders and home buyers.
