A home warranty plan is a limited service agreement that protects a home’s critical systems and appliances. When an eligible failure occurs due to normal wear and tear, you won’t be on the hook for the bill.

Every year, 7 out of 10 homes will experience a repair on a system or appliance. These repairs (and replacements, if needed) can cost hundreds to thousands of dollars, but a home warranty provides an affordable layer of extra protection.

Homeowners insurance covers loss from incidents like fire, storms and vandalism. A home warranty protects critical systems like your air conditioner, furnace and water heater, plus appliances like the refrigerator, oven, microwave and more, from breakdowns.

Homeowners insurance and home warranty complement one another and coverage provided by either does not overlap.

• 2-10 HBW has been in the industry for over 40 years.
• More than 6 million homeowners have chosen and trusted 2-10 HBW to protect their homes through a Home Warranty Service Agreement.
• 2-10 HBW has paid 97.5% of claims, totaling more than $430 million.
• Customers consistently rate our service highly because we consistently provide qualified local contractors.

Each of these facts shows our longstanding commitment to covering qualified claims for our customers. For specific questions about your home’s coverage, you can always refer to your service agreement by logging in to your Homeowner Portal account.

As an important reminder, 2-10 HBW covers breakdowns caused by routine wear and tear. Breakdowns caused by neglect or a lack of regular maintenance are not eligible for coverage. Fortunately, maintaining everything that keeps your home humming can be easy and straightforward, and we have tips and guides to help.

To learn the ins and outs of keeping a home running smoothly, visit our blog. It's full of useful information you can use right now. Some of the highlights include:

• Preventative Home Maintenance Checklist
• Creating a Maintenance Guide for Your Home
• 9 Home Maintenance Goals You Can Make This Year
• HVAC Maintenance and Upkeep Tips for Homeowners
• Plumbing Maintenance Checklist for Homeowners
• Good Maintenance to Keep Your Refrigerator Running for Years
• Top Winter Home Maintenance Hacks

When a covered item breaks down from normal wear and tear, simply log in to your online Homeowner Portal account—available 24 hours a day, 7 days a week—to request service. After you answer a few easy questions, help will be on the way. You can also contact our claims department at the toll-free number: 855-521-0429.

We’ll dispatch an approved, insured, local contractor in your area. You’ll set an appointment with them, and when they arrive, they’ll collect your Service Fee (see your service agreement for specific details about your Service Fee).

Once your contractor repairs or replaces the breakdown, the contractor bills 2-10 HBW for covered work (please reference your service agreement for coverage details and limits). And you can get back to enjoying home ownership.

Yes, 2-10 HBW offers a variety of additional coverages that are as unique as the house you call home, including:

• Supreme Coverage
• Additional Refrigerator / Wine Cooler / Stand Alone Freezer
• HVAC Surplus
• Luxury Package
• Roof Leak
• Pool / Spa Equipment
• Water Softener
• Well Pump

Absolutely. Home warranties are transferable when a home changes hands, just notify us and we’ll complete the transfer.

In fact, when selling your home, having or including a home warranty is likely to increase the final sales price. After the remaining term of the warranty, the new owners can simply renew their coverage on an annual basis.